We made our reservation at the very last minute- through an online booking site. The young lady at the front desk was surprised by our arrival as she had not yet received the info from the booking site. She was remarkable! She explained how nutty the day had been, that our room would not be ready until 6 pm and then offered us use of the Adirondack Room and pool. She checked us all in and provided us with key codes and access to pool/ Adirondack room. She came and collected us at the pool when the room was ready. She even came back to our room to make sure all was to our expectations and gave us a lovely bottle of wine from the local vineyard. She thanked us for our patience and understanding. You have a true professional in your employee! She represents your property at a very high level. BTW- our accommodations were fantastic.
The room was very nice and very clean and my only complaint is that the common wall between rooms has not been properly soundproofed. I could hear voices, I could actually make out words, I heard the sound from their television, and I had to listen to someone SNORING all night. Not a pleasant way to spend my night. ~ Bonnie
Wonderful experience. Would book again. We had a great time. Place is so cute!!! Loved it.~ Barbara
Our stay was wonderful! The property is pristine and the cottage was beyond comfortable.
Thank you so much!~ Heather
This place is adorable. I could easily and happily live in the suite or the cottage for the rest of my life and be completely content. SO cute.....Aggie was great in helping us with our event this past weekend. She went beyond the call of duty for me. Thank you!!!!!~ Sue
This was a fantastic place to stay! The room was excellent and very clean. Leslie was very friendly and helpful. Highly recommend staying here.~ Ken
We stayed at cottage 17 this past weekend (Dec. 1-3) and had a wonderful experience. Aggie was extremely helpful during the whole booking process. It was great to go back to our own space after a long day in Newport. Just one comment, the house was left very clean, the only part was the rug upstairs, pillows on couch and couch were dirty/stained and I know that comes with people using the cottage a lot. It is just for you guys to be aware of :) Thank you again for a wonderful stay in Middletown/Newport!~ Tracy (Springfield, NJ)
I stayed at the lodge from Jul 20-26 2017. I wrote briefly about that stay and hoped the manager/owner would answer my question about the strange charges in dispute (in the amounts of $133.87, $89.40,$15.75,and $13.50) and the egregious penalty of $398 for a 30plus day cancellation at the height of the season. Jackie called me September 6, at 4:04 pm and said left a number to call back. When I called back someone who didn't identify herself said that Jackie wasn't there but the charges were legitimate. I still have no explanation and it is now Thursday afternoon September 7, 2017. my number 703 216-4131 and when you ask if this may be published, it makes me wonder if that is a suggestion or a request ? I hesitate to be negative, but I am very dissatisfied with the customer service since the only way to communicate seems to be through a website. the answer is I am happy to be identified and anyone in the country can have my information. ~ maureen (newport, Ri)
My family and I stayed at East Island the first week of August 2017 and even now we wish we were still there!
The 2 bedroom suite was just perfect for our needs. (2 adults, 2 kids) The space was very clean, beautiful and so convenient to the beaches and attractions.
Special thanks to Aggie and Dave, they were so accommodating, friendly, and hard working.
Looking forward to staying at East Island Reserve again soon! ~ Jaimie (CT)
We stayed in one of your cottages this past weekend and were so pleased with the accommodations! The whole setup was perfect for our small family. We appreciated the charming design layout, upscale details and finishes, high quality linens and towels and all of the thoughtful amenities, such as the Keurig K-cups, laundry pods, etc.
The location was very convenient to Newport and we enjoyed seeing the vineyard and farmland as we drove in. We would definitely love to stay again if we return to the area. Many thanks! ~ Susan (Nantucket)
Loved this place!!! Private, clean, conveniently located, fully-outfitted, cozy, and very comfortable! We took Lyfts in and out of Newport for less than $10 each way on the weekend which was super convenient and easy. We cannot wait to go back!!!~ Tom and Amy
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